How long does it take for my order to arrive?
All orders are dispatched from Australia and typically arrive within the 4–7-day window, subject to both Australian and New Zealand customs clearance procedures.
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Shipping & Delivery
Shipment Tracking, Parcel Information, Services, Delivery Times.
What shipping options do you offer?
All orders are dispatched from Australia and are shipped securely across New Zealand via DHL Express.
How much is shipping?
Shipping costs for deliveries to New Zealand depend on the order value of the products selected.
How do I track my shipping status?
Once your Bauerfeind order is dispatched, you will receive an email with a tracking number to monitor delivery progress. Contact our team if you need assistance.
Can I cancel my order after order confirmation?
Bauerfeind orders can only be cancelled if they have not yet been fulfilled. Once dispatched, cancellations are not possible, but returns may be requested after delivery.
Can I change my shipping address after order confirmation?
You may be able to update your Bauerfeind shipping address if your order has not yet been dispatched. Contact our support team promptly for assistance.
Can I choose a specific delivery date or time?
Bauerfeind cannot guarantee specific delivery dates or times. We can delay dispatch on request, and delivery instructions can be added at checkout for carriers.
Where do you ship to?
Bauerfeind ANZ ships to Australia and New Zealand only. For international orders, use Find Bauerfeind to locate your nearest authorised supplier worldwide.
Which couriers do you use?
Bauerfeind partners with trusted carriers to provide reliable nationwide and premium delivery options. DHL Express handles the majority of Bauerfeind shipments to New Zealand.
My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?
If your Bauerfeind tracking shows delivered but you haven’t received your parcel, check safe places and contact the carrier. Our team can assist if it remains missing.
What happens if my parcel is delayed?
If your Bauerfeind parcel is delayed, use your tracking number to check status and contact the carrier. Our team can also assist if delays extend beyond the delivery window.
What happens if my parcel is lost in transit?
If your Bauerfeind parcel is lost in transit, our team will investigate with the carrier. Once confirmed, a replacement order will be dispatched to you.
How are Bauerfeind products packaged for shipping?
Bauerfeind products are packaged securely for protection, using sustainable materials where possible and shipped in discreet, plain packaging for your privacy.