What shipping options do you offer?Updated a day ago
Your order will be processed quickly. All orders are shipped securely across New Zealand.
Orders received before 3:00pm NZST (Monday–Friday) are dispatched on the same day.
Shipping options
We offer the following delivery options:
- Orders $300 and over (after promotions) - $19.95: 4-7 business days via DHL Express*
- Orders under $300 (after promotions) - $29.95: 4-7 business days via DHL Express*
Customers are responsible for any taxes and duties imposed on items entering New Zealand.
*All orders are dispatched from Australia and typically arrive within the 4–7-day window, subject to both Australian and New Zealand customs clearance procedures.
Dispatch times
Orders that are received before 3:00pm NZST (Monday–Friday) are processed and dispatched on the same day. All products are made in Germany and are stored and dispatched from a Sydney warehouse and sent to New Zealand. Packages are subject to NZ customs regulations, and in some instances, there may be slight delays. For further information, please see their website at https://www.customs.govt.nz
Delivery updates
Delivery times are based on business days and may vary depending on location.
External factors such as peak parcel volumes, carrier delays, or public holidays may extend delivery timeframes.
A tracking number will be provided once your order has been dispatched.
📩 Assistance
If you have questions regarding your shipment or need delivery support, please contact our customer support team:
📧 [email protected]
📞 +64 9 801 5660
Every order is handled with care and dispatched quickly to ensure your Bauerfeind product arrives as securely and efficiently as possible.