What happens if my parcel is lost in transit?Updated a day ago

If your parcel appears to be delayed or lost, please contact our customer support team as soon as possible. We will investigate the matter directly with the carrier.

Next steps

• Our team will request confirmation from the carrier regarding the status of your parcel.

• Once the parcel is confirmed as lost in transit, a replacement order will be dispatched to you.

📩 Assistance

For help tracking or replacing a lost parcel, please contact our support team:

📧 [email protected]
📞 +64 9 801 5660

Every order is dispatched with tracking to ensure secure delivery. In the rare event of a parcel being lost in transit, Bauerfeind will work with the carrier to resolve the issue quickly and ensure you receive your products.