My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?Updated a day ago

If your tracking shows that your parcel has been delivered but you have not received it, there are a few steps you can take to help locate it quickly.

Immediate checks

• Confirm whether the parcel has been left in a safe place, at your mailroom, or with a neighbour.

• Check with anyone else at your delivery address who may have accepted the parcel on your behalf.

Contact the carrier

• Use your tracking number to lodge an inquiry directly with the carrier DHL.

• Carriers may be able to provide GPS confirmation or additional delivery details.

Contact Bauerfeind

If you are unable to locate your parcel after completing the above steps, please contact our customer support team. We will liaise with the carrier and guide you on the next steps.

📩 Assistance

For delivery support, please contact our team:

📧 [email protected]
📞 +64 9 801 5660

Every Bauerfeind order is dispatched securely with tracking. In the rare event of a delivery issue, our team will work with you and the carrier to resolve the matter as quickly as possible.