Bauerfeind NZ Help Centre

Shipping costs for deliveries to New Zealand depend on the order value of the products selected.&#xA0;<hr data-start="470" data-end="473"><h2 data-start="475" data-end="497" id="shipping-options">Shipping Options</h2><ul data-start="498" data-end="602"><li id="isPasted" style="line-height: 2; font-size: 16px;">Orders $300 and over&#xA0;(after promotions) -&#xA0;$19.95: 4-7 business days via DHL Express*</li><li style="line-height: 2; font-size: 16px;">Orders under $300 (after promotions) - $29.95:&#xA0;4-7 business days via DHL Express*</li></ul>Customers are responsible for any taxes and duties imposed on items entering New Zealand.<hr data-start="604" data-end="607">&#x1F4E9; AssistanceIf you have questions regarding your shipment or need delivery support, please contact our customer support team:&#x1F4E7; <a data-start="1367" data-end="1389" href="mailto:info@bauerfeind.co.nz">info@bauerfeind.co.nz</a> &#x1F4DE; <a href="tel:+6498015660" style=" text-decoration: none;">+64 9 801 5660</a>Every order is handled with care and dispatched quickly to ensure your Bauerfeind product arrives as securely and efficiently as possible.

Shipping costs for deliveries to New Zealand depend on the order value of the products selected.

How much is shipping?

Shipping & Delivery

How long does it take for my order to arrive?

What shipping options do you offer?

How do I track my shipping status?

Can I cancel my order after order confirmation?

Can I change my shipping address after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

Which couriers do you use?

My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

How are Bauerfeind products packaged for shipping?

What is your return policy?

What happens if I bought the wrong size?

Are there any products that cannot be returned?

How long does it take to process a return?

Do I need to pay for return shipping?

What happens if my return does not meet the conditions?

Can I return a product bought from a third-party retailer?

Should I keep my packaging?

Returns & Exchanges

Is there warranty?

What does warranty cover?

How do I lodge a warranty claim?

What is your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

What happens if my product is found not eligible for warranty?

Warranty

Shipping Options

How much is shipping?Updated a day ago

Shipping Options