Bauerfeind NZ Help Centre

Bauerfeind ANZ currently ships to Australia and New Zealand only.For orders outside this region, please visit&#xA0;<a data-start="300" data-end="345" href="https://www.bauerfeind-group.com/en/find-bauerfeind">Find Bauerfeind</a> to locate your nearest authorised Bauerfeind supplier.<hr data-start="404" data-end="407"><h2 data-start="409" data-end="427" id="-assistance">&#x1F4E9; Assistance</h2>If you have questions about delivery to Australia or New Zealand, or need help locating an international supplier, please contact our support team:&#x1F4E7; <a data-start="585" data-end="607" href="mailto:info@bauerfeind.co.nz">info@bauerfeind.co.nz</a> &#x1F4DE;&#xA0;<a href="tel:+6498015660" style=" text-decoration: none;" id="isPasted">+64 9 801 5660</a>Bauerfeind is represented globally, with trusted distributors ensuring customers worldwide have access to our products and support.

Bauerfeind ANZ ships to Australia and New Zealand only. For international orders, use Find Bauerfeind to locate your nearest authorised supplier worldwide.

Where do you ship to?

Shipping & Delivery

How long does it take for my order to arrive?

What shipping options do you offer?

How much is shipping?

How do I track my shipping status?

Can I cancel my order after order confirmation?

Can I change my shipping address after order confirmation?

Can I choose a specific delivery date or time?

Which couriers do you use?

My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

How are Bauerfeind products packaged for shipping?

What is your return policy?

What happens if I bought the wrong size?

What happens if my return does not meet the conditions?

What if my product is faulty or defective?

Are there any products that cannot be returned?

Can I return a product if I've used it?

Can I amend my return once it’s been submitted?

Can I return a gift?

Can I return compression socks/stockings or insoles?

Can I return a product bought from a third-party retailer?

Can I return a custom or special order?

Should I keep my packaging?

How do I initiate the return process?

How long does it take to process a return?

Will I get a refund or store credit for my return?

Do I need to pay for return shipping?

Bauerfeind NZ Returns Policy

Is there warranty?

What does warranty cover?

How do I lodge a warranty claim?

What is your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

What happens if my product is found not eligible for warranty?

Warranty

📩 Assistance

Where do you ship to?Updated 12 days ago

📩 Assistance