Bauerfeind NZ Help Centre

<p data-start="326" data-end="430" id="isPasted">Bauerfeind partners with trusted carriers to provide reliable nationwide and premium delivery options.</p><hr data-start="432" data-end="435"><h2 data-start="437" data-end="457" id="primary-carrier">Primary carrier</h2><ul data-start="458" data-end="586"><li data-start="458" data-end="586"><p data-start="460" data-end="586"><strong data-start="630" data-end="645" id="isPasted">DHL Express</strong> &#x2013; handles the majority of Bauerfeind shipments to New Zealand.</p></li></ul><hr data-start="821" data-end="824"><h2 data-start="826" data-end="844" id="-assistance">&#x1F4E9; Assistance</h2><p data-start="845" data-end="999">For shipping related questions, please contact our support team:</p><p data-start="1002" data-end="1033">&#x1F4E7; <strong data-start="1005" data-end="1031"><a data-start="1007" data-end="1029" href="mailto:bauerfeind.co.nz">info@bauerfeind.co.nz</a></strong><br>&#x1F4DE;&#xA0;<a href="tel:+6498015660" style=" text-decoration: none;" id="isPasted">+64 9 801 5660</a></p>

Bauerfeind partners with trusted carriers to provide reliable nationwide and premium delivery options. DHL Express handles the majority of Bauerfeind shipments to New Zealand.

Which couriers do you use?

Shipping & Delivery

How long does it take for my order to arrive?

What shipping options do you offer?

How much is shipping?

How do I track my shipping status?

Can I cancel my order after order confirmation?

Can I change my shipping address after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

How are Bauerfeind products packaged for shipping?

What is your return policy?

What happens if I bought the wrong size?

What happens if my return does not meet the conditions?

What if my product is faulty or defective?

Are there any products that cannot be returned?

Can I return a product if I've used it?

Can I amend my return once it’s been submitted?

Can I return a gift?

Can I return compression socks/stockings or insoles?

Can I return a product bought from a third-party retailer?

Can I return a custom or special order?

Should I keep my packaging?

How do I initiate the return process?

How long does it take to process a return?

Will I get a refund or store credit for my return?

Do I need to pay for return shipping?

Bauerfeind NZ Returns Policy

Is there warranty?

What does warranty cover?

How do I lodge a warranty claim?

What is your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

What happens if my product is found not eligible for warranty?

Warranty

Primary carrier

📩 Assistance

Which couriers do you use?Updated 12 days ago

Primary carrier

📩 Assistance