Bauerfeind NZ Help Centre

The LOT number is used to identify your product batch. It is usually found:<ul data-start="894" data-end="996"><li data-start="894" data-end="928">On the outer packaging, or</li><li data-start="929" data-end="996">On the product tag or label (depending on the product type)</li></ul>If you are unsure where to locate it, please contact our team and we&#x2019;ll guide you.&#x1F4E9; <a href="mailto:info@bauerfeind.co.nz">info@bauerfeind.co.nz</a> &#x1F4DE; <a href="tel:+6498015660" style=" text-decoration: none;" id="isPasted">+64 9 801 5660</a>Our commitment We know warranty claims can feel overwhelming - our team is here to make the process easier by helping you locate the right details.

Learn where to find the LOT number on your Bauerfeind product. Locate it on the packaging or product tag to submit warranty claims quickly and easily.

Where can I find the LOT number on my product?

Warranty

How long does it take for my order to arrive?

What shipping options do you offer?

How much is shipping?

How do I track my shipping status?

Can I cancel my order after order confirmation?

Can I change my shipping address after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

Which couriers do you use?

My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

How are Bauerfeind products packaged for shipping?

Shipping & Delivery

What is your return policy?

What happens if I bought the wrong size?

Are there any products that cannot be returned?

How long does it take to process a return?

Do I need to pay for return shipping?

What happens if my return does not meet the conditions?

Can I return a product bought from a third-party retailer?

Should I keep my packaging?

Returns & Exchanges

Is there warranty?

What does warranty cover?

How do I lodge a warranty claim?

What is your warranty process?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

What happens if my product is found not eligible for warranty?

Where can I find the LOT number on my product?Updated 2 days ago