Bauerfeind NZ Help Centre

At Bauerfeind, every product is crafted with German precision, medical expertise, and a commitment to helping people move freely and confidently. All Bauerfeind products are supported by a manufacturing warranty.Warranty covers:<ul data-start="511" data-end="646"><li data-start="511" data-end="559">Manufacturing defects in Bauerfeind products</li><li data-start="560" data-end="646">All Bauerfeind product ranges (warranty periods may vary depending on the product)</li></ul>Warranty does not cover:<ul data-start="679" data-end="791"><li data-start="679" data-end="703">Normal wear and tear</li><li data-start="704" data-end="738">Damage caused by incorrect use</li><li data-start="739" data-end="791">Alterations or modifications made to the product</li></ul>&#x1F4E9; <a href="mailto:info@bauerfeind.co.nz">info@bauerfeind.co.nz</a> &#x1F4DE; <a href="tel:+6498015660" style=" text-decoration: none;" id="isPasted">+64 9 801 5660</a>Our commitment Bauerfeind products are built to the highest standards of quality and care. Our warranty is designed to give you confidence that, if a manufacturing defect occurs, it will be assessed and managed in line with local Consumer Law. Our team is here to guide and support you throughout the process.

Learn what Bauerfeind’s warranty covers, what is excluded, and how claims are assessed. Understand coverage for manufacturing defects and product ranges.

What does warranty cover?

Warranty

How long does it take for my order to arrive?

What shipping options do you offer?

How much is shipping?

How do I track my shipping status?

Can I cancel my order after order confirmation?

Can I change my shipping address after order confirmation?

Can I choose a specific delivery date or time?

Where do you ship to?

Which couriers do you use?

My tracking shows ‘delivered,’ but I haven’t received my parcel - what should I do?

What happens if my parcel is delayed?

What happens if my parcel is lost in transit?

How are Bauerfeind products packaged for shipping?

Shipping & Delivery

What is your return policy?

What happens if I bought the wrong size?

Are there any products that cannot be returned?

How long does it take to process a return?

Do I need to pay for return shipping?

What happens if my return does not meet the conditions?

Can I return a product bought from a third-party retailer?

Should I keep my packaging?

Returns & Exchanges

Is there warranty?

How do I lodge a warranty claim?

What is your warranty process?

Where can I find the LOT number on my product?

Can I make a warranty claim if I purchased through a clinic, distributor, or retailer?

What happens if my product is found not eligible for warranty?

What does warranty cover?Updated 9 hours ago