Do I need to pay for return shipping?Updated a month ago

For all returns not related to a manufacturing fault, the cost of return shipping is covered by the customer. Customers are responsible for covering the cost of return shipping when sending items back to Bauerfeind.

Return shipping fees are not refundable, and Bauerfeind does not provide prepaid return labels. 

Tips for sending your return

• Use a trackable shipping service to ensure your parcel arrives safely

• Keep your tracking number until your return is processed

• Pack your item securely with all original packaging and components

Why we handle shipping this way

• Ensures safe, trackable delivery back to our warehouse

• Maintains consistent handling, hygiene, and product assessment standards

• Allows customers to choose their preferred carrier and delivery speed

Need help?

If you have questions about the return process or shipping fees:

📧 [email protected]
📞 +64 9 801 5660