Do I need to pay for return shipping?Updated a day ago

Return shipping costs for change-of-mind returns are the responsibility of the customer.

Warranty claims

If your product is approved under a warranty claim, Bauerfeind will provide instructions for returning the item at no cost to you.

📩 Assistance

If you have questions, our support team can assist:

📧 [email protected]
📞 +64 9 801 5660

Returns are reviewed against Bauerfeind’s requirements for product integrity, hygiene, and safety. For non-warranty returns, the cost of shipping is the responsibility of the customer.