Can I return a product bought from a third-party retailer?Updated a day ago

If you purchased your Bauerfeind product through a third-party retailer, any return must be initiated directly with that retailer. Each retailer manages its own policies and is responsible for handling requests related to products purchased from them.

📍 Next Steps

• Contact the store or clinic where you purchased the product for their returns process.

• Each retailer may have different conditions, so they are the best point of contact.

📩 Need Assistance?

If you are unsure who to contact or need general guidance, our team can assist you with product support and direct you to the right place:

📧 [email protected]
📞 +64 9 801 5660

Returns for third-party purchases must follow the retailer’s policy. Bauerfeind can provide product support, but all claims must be lodged through your original place of purchase.