Are there any products that cannot be returned?Updated a day ago

Short answer is yes!

For Bauerfeind Compression Socks/Stockings and Insoles, we're unable to process returns due to hygiene and health considerations. If you're uncertain about sizing, our skilled technicians are available to assist you before your purchase.

Moreover, custom orders, tailored specifically for you, can't be returned.

When initiating a return, please ensure the products remain in their original condition: unused, unworn, and unwashed. You're welcome to try them at home for sizing however, refrain from wearing them during activities.

Keep the packaging intact, ensure tags are attached, and maintain the product in a resalable condition to facilitate a smooth return process.

If you require further assistance, feel free to reach out to our customer support team on +64 9 801 5660, chat us, or email us at [email protected].